Ruby Slots Withdrawal
Ruling
Ruby Slots gives players a generous 35 free spins and a 250% matched deposit to welcome players. The requirement is 5x on bonus and deposit. The casino has no withdrawal restrictions. To claim the bonus, you’ll have to use the code RUBY250.
Resolved - After a significant delay in receiving payment this player has now confirmed that they have received their full balance from Ruby Slots.
Read our Ruby Slots Casino Review.
Player's Complaint
Good Afternoon,
- The Ruby Slots comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.
- Home Complaints Ruby Slots Casino - Player’s withdrawal has been delayed. Amount: €900 7.9 /10 Good reputation Submitted: 14 Aug 2020 Case closed: 18 Sep 2020.
- You should expect the first withdrawal to take a long time (in some cases even one or two months). There is an express withdrawal process in trial, which has been introduced by the group only recently. Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial.
I had requested a withdrawal around 10/11 for $1500. I have been checking on the status regularly and today noticed that it’s still in pending status. I sent customer service two emails, one on 10/12 and one on 10/23 requesting updates and have had no response. I can forward you the emails if you need to see them. I’m hoping you can assist me with this.
Thank you.
5 Responses
Hi diamondlilkd - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG
I have an update. Please see below (I’ve had no response so far from either email group, and I sent the information to both about twelve days ago).
RubySlots
Where winning is easy
👍👎
[PLAYER]
I had requested a withdrawal a couple of weeks ago for $1500. Why was it rejected, and now the money’s gone?
Chat started
Casino Support Center
Welcome to Customer Support. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
[PLAYER]
[EDIT]
[CASINO REP] joined the chat
[CASINO REP]
Hi there, sorry to hear of a denied withdrawal ... may I have a moment to review your account?
[PLAYER]
Yes thank you.
[CASINO REP]
Am I reviewing your $1500 request?
[PLAYER]
Yes.
[CASINO REP]
It was denied so the excess bonus funds can be removed the approved for $1416.
Both events happened Oct. 31.
$84 was removed from playing RUBYSTAKES4.
[PLAYER]
Ok so the $1416 has been approved for withdrawal?
[CASINO REP]
Yes, that's correct.
And it looks like complete documents are on file too, is check still your preferred payment method?.
[PLAYER]
Ok. When
i would prefer bank transfer if possible.
[CASINO REP]
If you prefer bank transfer may I request you send wire details to payments[@]casinosupportcenter.com.
[PLAYER]
Sure will do so now.
[CASINO REP]
Would you like required wire info.?
[PLAYER]
Yes please.
Ruby Slots Withdrawal Money
[CASINO REP]
If you would like to be paid via Bank Wire, please take note of the following:
*IMPORTANT: Please enter the information exactly as requested below. All information is mandatory. Incomplete information will engender a delay. You will have to re-submit the information until we have everything necessary to process your withdrawal.
•Bank Name:
•Bank Address (Physical address of the branch you visit):
•Exact Name registered on the account(*):
•Place of Birth (City/State): Use State Abbreviation letters, Example: CA=California
•Beneficiary address Registered on the bank acct: (Your physical home address)
•Bank Account# (**):
•Swift Code: Capital letters only
•ABA/Routing# (9 digits # for International Wires):
•Checking or savings:
(*)If it's a joint account please provide all names registered on the account.
(**)NO Business accounts allowed.
(***) Bank account must allow processing of both FedACH and Fedwire payments. If you are not sure, please verify with your bank.
IMPORTANT Notes:
- We cannot use Intermediary banks
- We cannot transfer funds to BB&T Bank (Branch Banking & Trust), IBC (International Bank of Commerce), BBVA Bank, Credit Union Banks, National Pennsylvania, Oklahoma bank, USAA, Mellon, Citizen Equity First or Eastern Bank.
- The Bank's address cannot be a P.O. BOX.
- The SWIFT code is an alphanumeric code and is used for international transactions; we cannot send a bank wire without it.
- Please DOUBLE CHECK all the information before sending it. In case there is a problem due to mistaken Bank account information we cannot guarantee that the payment will be reissued, and if it CAN be done, an administrative fee will be assessed.
*Please be aware that as this will be an international transaction, your bank and the other banks involved may charge additional currency conversion and processing fees.
**Inaccurate or incomplete information may lead to funds sent to an incorrect account which will be impossible to recover. Please also make sure your bank information is 100% accurate since fees will be charged for returned wires which must be covered by the account holder if the information provided is incorrect, including additional fees assessed to resend the transaction.
Please email this information to: eft[@]casinosupportcenter.com
Play Red Ruby Slots
And I'm sorry, I provided incorrect address ... the correct address is just above.
[PLAYER]
How do I get a swift code from my bank?
[CASINO REP]
I would contact your bank or possibly check your bank account online.
[PLAYER]
Ill do that then. Thank you!
[CASINO REP]
I'm glad I was able to assist you today and thank you for stopping by.
Before we go is there anything else I can assist with?
[PLAYER]
No I think that’s it. Thanks very much.
[CASINO REP]
My pleasure, enjoy your day.
[PLAYER]
You too
Sent from my iPad
Hi diamondlilkd,
Can you confirm whether you've actually received your funds at this stage?
Thanks,
ThePOGG
Hi diamondlilkd,
Thank you for confirming this - it's always appreciated when players make that effort!
ThePOGG
Leave a Reply
You must be logged in to post a comment.
Ruby Slots is powered by the RTG platform. The casino features a bright, red theme and lots of interesting games. The casino allows players from American to join.
Ruby Slots features a wide selection of high-quality slot games. Check out popular options from the RTG platform, including different 5-reel games, for instance, Cleopatra’s Gold, Count Spectacular, Triton’s Treasure, Rain Dance, Achilles, and others. A range of progressive games is also provided, including Aztec’s Millions, Jackpot Piñatas, and others. If you are looking for more straightforward gaming options, you can check out their 3-reel slots, for instance, Diamond Mine, 7’s & Stripes, and others.
Ruby Slots also offer many table games. You will find several types of Blackjack, including Super Fun 21, standard, and Pontoon. If you like playing Roulette games, you will find different types, including Multiplayer games. Check out other games like different types of Caribbean pokers, Vegas 3-Card Rummy, red dog, and war.
Ruby Slots also features lots of video pokers. You will find games to play in single- as well as in multi-hand modes. Check out such popular gaming options as Joker Poker, Deuces Wild, Jacks or Better, Pick ’em Poker, Jackpot Poker, and other great games.
Customer Support
All players can enjoy prompt and convenient contact options available round the clock. A live chat option is popular because it allows contacting their representatives within only several seconds. You can find this option on their website. Players from America can also call them free of charge. It is also possible to send them emails.
Fairness and Security
Ruby Slots uses the RTG platform that has been tested many times by reputable audit firms. You will find a TST seal on their website, confirming that all the games provided by this platform are fair.
Ruby Slots utilizes 256-bit SSL encryption in order to protect the information of its players. You do different actions on their website, including making payment, knowing that it is absolutely safe. The same technology is used by lots of large online companies.